We, value our customers and want to provide the best support that we can. No matter your complaints, feedback or just reaching out to us, we are all ears!
Please review and follow the below mentioned procedure for a faster response. We generally respond within 24-48 hours.
If you're raising a complaint for the first time, we request you to kindly do any of the following:
So that our team of experts can help resolve your complaint or issues as soon as possible.
Please note, escalation of complaint can only be valid if you’ve already used the above email or number to register your complaint. Incase, you have not heard back from the support team on your above mentioned email or phone number, you can:
cs@jbfc.in
+91-9076096109
Please note, escalation of complaint can only be valid if you’ve already used the above two processes and you are still unsatisfied with the response. You can now directly address your complaint to our Senior Manager.
cs@jbfc.in
+91-9076096109
In case a complaint is not redressed within a period of one month or if you are not satisfied with the response/resolution received, you may approach the Reserve Bank of India (RBI) for grievance redressal.
